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C_TS470_2412試験過去問、C_TS470_2412模試エンジン

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SAP C_TS470_2412 認定試験の出題範囲：

トピック
出題範囲

トピック 1

Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.

トピック 2

Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.

トピック 3

Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.

トピック 4

Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.

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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service 認定 C_TS470_2412 試験問題 (Q53-Q58):

質問 # 53
For the Controlling and CATS integration, which characteristics do you need to replicate? Note: There are 2 correct answers to this question.

A. Item category groups
B. Item categories
C. Valuation methods
D. Valuation types

正解：B、D

解説：
In SAP S/4HANA Cloud Private Edition, Service, integration betweenControlling (CO)andCross- Application Time Sheet (CATS)allows time entries to be posted as costs to service orders. Replication of certain characteristics ensures accurate cost allocation. The correct answers areitem categories (A)and valuation types (C). Let's explore this in depth.
Context of CO-CATS Integration:
CATS captures employee time (e.g., hours worked on a service order), which is transferred to CO for cost posting. Replication ensures consistency between service and financial data.
* Item categories (A):These define the type of service order items (e.g., service, expense). They must be replicated to CO to map time entries to the correct cost objects (e.g., a service item linked to a cost center). For example, item category "SERV" might trigger labor cost postings. This is set in customizing (e.g., SPRO # Service # Integration # CO).
* Valuation types (C):These specify how costs are valuated (e.g., hourly rate, fixed cost). In CATS, valuation types determine the cost rate applied to time entries (e.g., $50/hour for a technician).
Replicating them ensures CO uses the same rates for cost calculation.
Why Not the Others?
* Valuation methods (B):This refers to broader accounting methods (e.g., FIFO), not specific to CATS integration.
* Item category groups (D):These are material master settings for grouping, not directly relevant to service order time postings.
Practical Example:
A technician logs 5 hours in CATS for a service order item (category "SERV"). The valuation type "TECH1" ($40/hour) is replicated to CO, posting $200 to the order's cost object.
Additional Detail:
Replication is configured via the CATS profile and CO account assignment rules, ensuring seamless data flow. Errors in replication can lead to cost mismatches, making this a critical setup step.
"For Controlling and CATS integration, item categories and valuation types must be replicated to enable accurate cost posting from time entries."

質問 # 54
Which information do you maintain for each line item of an ad hoc billing plan? Note: There are 3 correct answers to this question.

A. Attachment
B. Description
C. Billing date
D. Billing value
E. Billing document request ID

正解：B、C、D

解説：
Anad hoc billing planin a service contract allows flexible billing without fixed periodicity. The correct answers areB, C, E. Let's explore.
* Billing value (B):The amount to be billed (e.g., $500) is mandatory for each line item.
* Description (C):A text field (e.g., "Q1 Service Fee") describes the billing purpose.
* Billing date (E):The date when billing occurs (e.g., 2025-03-31) drives the billing document request.
Why Not the Others?
* Attachment (A):Optional, not required.
* Billing document request ID (D):Generated by the system, not maintained manually.
Example:
Line 1: $200, "Inspection Fee," 2025-04-01.
"Ad hoc billing plan line items include billing value, description, and billing date."

質問 # 55
Where do you define the life cycle user statuses that are used for a repair object?

A. They are assigned to the transaction type of the repair confirmation (like REPC).
B. They are assigned to user statuses from the status profile of the in-house repair item category (like REPI).
C. They are directly assigned to the repair order transaction type (like REPO).
D. They are determined via a profile assigned to the in-house repair transaction type (like REPA).

正解：B

解説：
In SAP S/4HANA Cloud Private Edition, Service, the life cycle user statuses for a repair object in the in- house repair process (scope item 3XK) are managed as follows:
* They are assigned to user statuses from the status profile of the in-house repair item category (like REPI): The item category (e.g., REPI) defines the repair object's lifecycle stages (e.g., received, in repair, completed). A status profile is assigned to this item category in Customizing, and user statuses within this profile track the repair object's progression.
* Transaction type of the repair confirmation (REPC): This is for confirmations, not repair object lifecycle statuses.
* Repair order transaction type (REPO): The order type controls the overall process, not item-level lifecycle statuses.
* Profile assigned to the in-house repair transaction type (REPA): While a profile exists, it's the item category's status profile that governs lifecycle statuses.This is configured under "Settings for Service Transactions" in SAP Customizing."Life cycle user statuses for repair objects are defined in the status profile assigned to the in-house repair item category (e.g., REPI)." (SAP Help Portal, In-House Repair Configuration).

質問 # 56
To which of the following can you assign production resources and tools? Note: There are 2 correct answers to this question.

A. Task list operation
B. Service order
C. Maintenance order operation
D. Product bundle

正解：A、C

解説：
Production resources and tools (PRTs)in SAP S/4HANA Cloud Private Edition, Service are objects (e.g., tools, test equipment) used during maintenance or service activities. They are assigned to specific operational steps to ensure the right resources are available. The correct answers aretask list operation (B)and maintenance order operation (C). Let's explore this in depth.
Understanding PRTs:
PRTs can be materials, equipment, or documents tracked in the system. They are not consumed like spare parts but are used temporarily during a task (e.g., a wrench or a calibration device). Assigning PRTs ensures proper planning and availability during execution.
Why Task List Operation and Maintenance Order Operation?
* Task list operation (B):A task list defines standard procedures for maintenance or service (e.g.,
"Inspect pump"). Within the task list, each operation (step) can have PRTs assigned in the operation details. For example, Operation 0010 might require a "Torque Wrench" as a PRT. This assignment is done in the task list maintenance screen (e.g., IA05 or IA06). When the task list is used in a plan or order, the PRTs carry over.
* Maintenance order operation (C):A maintenance order schedules specific work on a technical object.
PRTs can be assigned directly to operations within the order (e.g., in transaction IW31/IW32). For instance, Operation 0020 in a maintenance order might list a "Lifting Crane" as a required PRT. This supports detailed execution planning.
Why Not the Other Options?
* Service order (A):PRTs are not assigned at the header level of a service order. They are linked to specific operations within the order, which aligns with maintenance order operations (C), not the order as a whole.
* Product bundle (D):A product bundle groups items for sales or service offerings but has no operational context for PRT assignment-it's a commercial construct, not a work execution object.
Additional Context:
In practice, PRTs assigned to a task list operation can automatically populate a maintenance order when the task list is referenced, streamlining the process. Availability checks for PRTs can also be configured to ensure they're ready before work begins.
"Production resources and tools (PRTs) can be assigned to task list operations and maintenanceorder operations to specify the tools or resources required for execution."

質問 # 57
What options does a service planner have to influence the maintenance plan schedule? Note: There are 3 correct answers to this question.

A. Copy call
B. Skip call
C. Release call
D. Fix call
E. Freeze call

正解：B、D、E

解説：
In SAP S/4HANA Cloud Private Edition, Service, a service planner can influence the maintenance plan schedule using specific actions to manage service calls effectively. The maintenance plan schedule is part of the recurring services process, where maintenance plans generate service calls based on defined cycles (e.g., time-based or counter-based). The options available to influence this schedule include:
* Freeze call: This option allows the planner to lock a scheduled call, preventing it from being rescheduled or regenerated automatically until it is unfrozen. It ensures stability in planning for critical service events.
* Skip call: This allows the planner to bypass a specific scheduled call without affecting the overall schedule. It's useful when a service event is not required at a particular time (e.g., due to customer availability).
* Fix call: This option fixes a call at a specific date, ensuring it remains scheduled as planned and is not shifted by automatic rescheduling processes. It provides control over critical service timing.
* Copy callandRelease callare not standard options for directly influencing the maintenance plan schedule. Copying a call might be a manual workaround in some scenarios, but it's not a documented feature for schedule influence. Releasing a call is part of execution (e.g., releasing a service order), not schedule planning.These capabilities are detailed in the SAP S/4HANA Service documentation under recurring services and maintenance planning features, such as scope item 3MO (Service Contract Management)."In the maintenance plan scheduling, planners can freeze, skip, or fix calls to adjust the schedule according to operational needs." (SAP Signavio Process Navigator, Solution Process:
Recurring Services).

質問 # 58
......

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